Privacy Policy
NexaFlow does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes. All text messaging originator opt-in data is kept strictly confidential.
Information We Collect
- Name, email address, phone number, and physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
How We Use Your Information
- Providing and improving our services
- Processing transactions and payments
- Communicating with you about inquiries, appointments, and service updates
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
SMS Messaging & Compliance
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and service updates.
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
- Cancel SMS notifications at any time by replying STOP
- You will receive a final confirmation message and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
- Reply HELP for assistance or contact us at [email protected]
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of service delivery is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information only with the following:
- Third-party vendors who assist in our operations, such as payment processing and appointment scheduling
- SMS aggregators and providers solely for delivering messages you have consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
- In the event of mergers, acquisitions, or sale of assets, your data remains protected under the terms of this policy
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text message services.
Data Security
We implement and maintain reasonable security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection practices
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
No method of transmission over the internet or electronic storage is 100% secure. We use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails by clicking unsubscribe in our emails
- Opt out of SMS messages by replying STOP
- Request information on how we process your data
- Withdraw consent at any time for future communications
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, contact us using the information in Section 10 below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by NexaFlow Holdings LLC.
Changes to This Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date noted at the top of this page. For significant changes, we will notify you by email or through a notice on our website.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, reach us at:
NexaFlow Holdings LLC
Phone: (813) 285-7169
Email: [email protected]
Website: nexaflowhq.com
Tampa, FL
By using our website and services, you consent to this Privacy Policy.
